Terms of service

Overview

This website is operated by SilkLashCo. Throughout these Terms, “we”, “us”, and “our” refer to SilkLashCo. We provide this website—and all information, tools, and services offered on it—on the condition that you accept the terms, conditions, policies, and notices outlined here.

By visiting our website or purchasing something from us, you engage in our “Service” and agree to follow these Terms of Service (“Terms”). These Terms apply to all users of the website, including visitors, customers, merchants, vendors, and contributors.

Please read these Terms carefully before using the website. If you do not agree to all of the terms listed, you may not access the website or use our services. If these Terms are considered an offer, acceptance is limited strictly to what is written here.

Any new features or tools added to the store will also follow these Terms. You may review the most current version of the Terms of Service on this page at any time. We reserve the right to update, modify, or replace any part of these Terms by posting changes on our website. It is your responsibility to review this page periodically. Continuing to use our website after any changes are posted means you accept those changes.

Our online store is hosted by Shopify Inc., which provides us with the e-commerce platform used to sell our products and services.

1. Online Store Terms

By using our website, you confirm that you are of legal age in your state or country, or you have provided consent for any minor dependents using the website under your supervision.

You agree not to use our products or services for illegal or unauthorized purposes, and you must not violate any applicable laws while using our Site.

You must not upload or transmit viruses, malicious code, or anything designed to damage or interrupt the Service.

A breach of any of these Terms will result in immediate termination of your access to our Services.

2. General Conditions

We reserve the right to refuse service to any user at any time and for any reason.

You understand that any content you submit (excluding payment details) may be transferred unencrypted across various networks and may be modified to meet technical requirements. Payment information is always encrypted during transmission.

You may not reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without our written permission.

Headings used in this document are for convenience only and do not affect the interpretation of these Terms.

3. Accuracy of Information

We are not responsible if content on this website is inaccurate, incomplete, or outdated. All information is provided for general reference only. Decisions should not be made solely based on materials found here—please consult reliable, current sources.

Some content may be historical and provided solely for reference. While we may update content, we are under no obligation to do so. You agree that monitoring changes is your responsibility.

4. Changes to Services and Prices

Prices for our products may change at any time without notice.

We may modify or discontinue any part of the Service at any time without notice. We are not liable to you or any third party for any modifications, price changes, suspensions, or discontinuations of the Service.

5. Products and Services

Some products or services may be offered exclusively online and may be available in limited quantities. Returns or exchanges are handled according to our Return Policy.

We aim to display product colours and images as accurately as possible; however, we cannot guarantee that your device’s display will reflect colours precisely.

We may limit sales of products or services to specific individuals, regions, or jurisdictions at our discretion. We may also limit quantities and discontinue products at any time. All product descriptions and pricing may change without notice.

We do not guarantee that products or services will meet your expectations or that errors in the Service will be corrected.

6. Billing and Account Information

We reserve the right to decline or cancel any order. We may limit or cancel orders placed under the same account, payment method, or shipping/billing address.

If an order is modified or cancelled, we may attempt to notify you using the contact details provided during checkout.

You agree to provide accurate and up-to-date account and purchase information for all orders.

Please refer to our Return Policy for further details.

7. Optional Tools

We may provide access to third-party tools that we do not control and for which we provide no guarantees. Your use of these optional tools is entirely at your discretion.

Any new services or features introduced on this website will also be subject to these Terms.

8. Third-Party Links

Some content available on our website may link to third-party websites. We do not review or guarantee the accuracy of third-party content and are not responsible for any harm or damages arising from your interactions with third-party websites.

Please review the policies of third-party websites before engaging in transactions.

9. User Submissions, Feedback & Comments

If you send us suggestions, creative ideas, proposals, or any type of submissions (collectively, “comments”), you agree that we may use them at any time, without restriction, and without obligation to keep them confidential, compensate you, or respond.

We may remove or edit content that we deem unlawful, offensive, threatening, defamatory, obscene, or otherwise inappropriate.

You agree that your submissions will not violate the rights of others and will not contain harmful or fraudulent material. You are responsible for the accuracy of any comments you post.

10. Personal Information

Any personal data submitted through our store is governed by our Privacy Policy.

11. Errors & Omissions

Occasionally, our website may contain errors in product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct these errors and modify or cancel orders without notice.

We are not obligated to update information except where required by law.

12. Prohibited Uses

You may not use the website or its content:

  • For unlawful activities

  • To solicit others to commit unlawful acts

  • To violate any laws or regulations

  • To infringe intellectual property rights

  • To harass, abuse, defame, harm, discriminate, or intimidate others

  • To submit misleading or false information

  • To upload viruses or harmful code

  • To collect or track personal information of others

  • To spam or scrape the website

  • For obscene or immoral purposes

  • To bypass or interfere with security features

We reserve the right to terminate your access for violating any prohibited uses.

13. Disclaimer of Warranties & Limitation of Liability

We do not guarantee that the Service will be uninterrupted, secure, or error-free.

You agree that your use of the Service is at your own risk. Products and services are provided “as is” without warranties of any kind.

SilkLashCo and its team members shall not be liable for any damages, including direct, indirect, incidental, punitive, or consequential damages arising from your use of the Service or products purchased through it.

Some jurisdictions do not allow limitations on liability; in such cases, our liability is limited to the fullest extent permitted by law.

14. Indemnification

You agree to indemnify and hold harmless SilkLashCo, its owners, employees, partners, and affiliates from any claims arising from your breach of these Terms or violation of any law.

15. Severability

If any part of these Terms is deemed unlawful or unenforceable, the remaining provisions will continue to apply.

16. Termination

These Terms remain effective unless terminated by either party. You may stop using the Services at any time. If we believe you have violated these Terms, we may terminate access without notice and you remain responsible for any outstanding payments.

17. Entire Agreement

These Terms, along with any policies posted on the website, form the full agreement between you and us and override any previous agreements.

18. Governing Law

These Terms are governed by the laws of Australia (or insert your specific state/region).

19. Updates to Terms

We may update these Terms at any time by posting revisions on this page. Continued use of the website indicates acceptance of any updates.

20. Contact Information

Questions regarding these Terms can be emailed to:
hello@silklashco.com.au